Our goal is total client satisfaction, and we are committed to making your materials the best they can be. If you feel that an error has been made in the production of your materials, please call us within 3 days for an inspection. Materials damaged during shipment should be reported directly to the carrier. Please retain all shipping materials for their inspection.
Complimentary remakes due to our error are from the same file. If you also need to change the content of your file, we will split the difference and offer you a 50% discount off the cost of your original order.
For custom printed items:
If there is a problem with an item that includes custom printing, we will reprint it at no charge within 90 days of purchase if due to our error. If a proof was approved by you, please understand that corrections or reprints once approved are at your expense, so please review your proof carefully.
In most cases, we are able to replace a graphic using your existing hardware, so it may be necessary to return the complete unit to us for replacement of the graphic.
For defective hardware
If the hardware used in your display contains a manufacturing defect, we will gladly replace it within 90 days of purchase. From 90 days to one year, the item will be repaired upon return to our facility. You may be responsible for return shipping. In most cases, the graphic is removable, so it is only necessary to replace the hardware, not the entire display. It may be necessary to return the complete unit to us so we may transfer the graphic to the new hardware. Hardware is warranted to be free of manufacturer defects for the following period from the invoice date:
Premium series banner stands: 1 year Value series banner stands: 60 days Display walls: 90 days replacement, 1 year repair
Extended warranties are available for many items.
Limit of Liability Presentech will take caution to ensure the safety of your materials, but does not assume liability for materials damaged or lost by us or any other vendor with whom we may contract on your behalf. If appropriate, items of value sent to Presentech should carry the necessary insurance to cover loss or damage. Common sense precaution: Under no circumstances should you send us any computer file that is your only copy!